What makes our accommodations different from a hotel?

We offer spacious accommodations that give you the room to relax, spread out and still have everyone together. Enjoy the comforts of home, which may include a kitchen, washer/dryer, multiple bedrooms and the amenities of a resort, such as a swimming pool or workout facility.

How many resorts are there to choose from?

There are thousands of resorts around the world to choose from located in the US, Canada, the Caribbean, Mexico, Europe and more.

What types of discounted resort stays can I book?

Our resort weeks are located in popular destinations around the world. Most check-in days start on a Friday, Saturday or a Sunday and last for seven nights.

Is the price shown per person per night or per apartment?

All prices are shown per apartment per stay, which means it is the same price for one person up to and including the maximum occupancy within the apartment size.

I am looking to stay at a specific location and/or time and can’t find it. Can you help me?

Availability changes daily so I would encourage you to check back daily. Also, it is good to expand your search to nearby destinations as well as expanding arrival date dates by a few weeks on either side.

How old do I have to be to make a reservation?

The person booking the travel must be at least 21 years of age or older. The resort or property manager may otherwise refuse access to the reserved accommodation.

Do I have to stay all 7 nights?

Most of the resort accommodations price options are for 7-night stays, except for Short Stays, which are typically available for 3- or 4-night stays. However, you don’t have to stay all 7 nights. You can choose to check-in a few days late or check-out a few days early. Simply contact the resort in advance to notify them of your desired schedule changes. Although the price won’t change and you will still be paying for the full week, it is still a fantastic deal!

Do I have to book from weekend to weekend, or can I choose a mid-week day?

All check in days will vary by property, please refer to the search results on website that clearly state the available check in days for your chosen resort and destination.

Do the resorts accommodate special needs?

Many resorts offer accessible accommodations. Please look for the following descriptions:

Disability Accessible Units – the resort unit only meets disability accessibility requirements

Disability Accessible Resorts – the resort is disability accessible

We understand our customer needs vary greatly and each property is different. It is best to contact one of our travel team for more information.

Are pets allowed?

For the most part, pets are not allowed on property. However, a select few resorts do allow pets for an additional fee. Please contact the resort to check on their pet policy before bringing any pets with you.

Do you offer all-inclusive resorts?

Yes, we do. Optional all-inclusive resorts are identified within the search.  All all-inclusive fees are payable locally.

How far in advance do I have to make a reservation to ensure there is availability?

Apartments may become available anywhere from 3 to 365 days in advance of the scheduled check-in date. Because our system operates in a live environment our availability is always subject to change, and we encourage you to search our website for the latest up to date availability.

How do I change/edit a reservation?

For name and address amendments, you can edit your reservation from your booking confirmation by clicking edit booking, for any date changes please contact our travel team.  Refer to the “Contact Us” page for contact information.  Date and resort changes are subject to availability. Cancelation and amendment charges may apply.

How do I receive confirmation of my reservation?

Once your booking is completed you will receive a confirmation via email. Upon receipt, please review to ensure that all information is correct and print your confirmation as this can assist you with the check in process.

If you have noticed incorrect information or you have not received your confirmation via email please contact us.  Refer to the “Contact Us” page for contact information.

Can I just make a deposit or must I pre-pay for the entire trip?

All reservations must be pre-paid. Reservations must be purchased with a major credit/debit card.

Will taxes or other fees be charged to my account at the resort?

Additional fees for housekeeping, amenities and deposits may apply and will vary by resort, these fees will be charged at time of check-in. Please refer to the current “resort news” or on your confirmation email where these will be clearly stated.

What are the kitchen definitions described within the resort pages and search results?

Partial Kitchen – Installed with basic accessories for cooking such as microwave, toaster and coffee machine.

Complete Kitchen – Installed with appliances usually found in a conventional kitchen such as a standard refrigerator, sink, conventional oven, microwave oven and coffee maker.

Mini Kitchen – Installed with basic accessories that can be found in a complete kitchen, although they can be smaller than the standard size.

None – Some hotels and studios may have no kitchen facilities available and are Room Only.

Do children and infants count towards the occupancy?

Yes. Occupancy includes children and infants within the traveling party. It is crucial that you do not exceed the maximum occupancy and failure to do so could result in refusal to check you in.

Can I add more people to those specified on my reservation?

Yes, as long as you don’t exceed maximum occupancy level for your apartment. Should your total number in your party exceed the allowable size please contact us to see if a larger or second apartment is available to accommodate you.

Can I change the travel dates specified on my reservation?

No, all reservations are final and cannot be changed.

What are the different apartment sizes available?

Hotel Unit / Studio – A room that does not have a separate bedroom area, usually these room types typically sleep a maximum of 2 to 4 people.

1, 2 or 3+ Bedrooms – Rooms with greater capacity, where they can sleep between 4 to 8 people.

What is the “Know Before You Go” information and why is it so important?

The “Know Before You Go” information is there to help guide you to enable you to choose the best resort suitable to your holiday requirements. This advises of any resort updates (for example construction work and pool closures), charges and rules for that particular property (for example minimum age requirement, local fees payable and checking in and out times). We ask that all “Know Before You Go” information is read and understood to avoid disappointment and surprises at check in and during your stay.

How much and where do I pay the All Inclusive fees?

All Inclusive fees and information are displayed on the Resort Information page and again in the Payment Information section of the Booking page.  All Inclusive fees are paid to the resort at the time of check-in.


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